The Accounts and Operations Executive will sit at the intersection of client relations and operational execution. You will also manage a portfolio of growing business accounts, ensuring their day‑to‑day transactions run smoothly while simultaneously troubleshooting operational bottlenecks. Reporting to the regional Head of Account Management, you will build strong day‑to‑day relationships with these accounts, helping them get the most value from Thunes. You will be their first point of contact for our products and services, ensuring a great customer experience, driving healthy adoption, and identifying smaller cross‑sell and upsell opportunities, often in collaboration with more senior Account Managers in the region.
Ensure satisfaction across your portfolio of smaller accounts to support positive retention and contractual health
product, sales, compliance, solution delivery and operations) to resolve issues and improve customer experience
Support the rollout of new services and features to your accounts, taking into account market specifics (e.g.,



Maintain accurate, up‑to‑date records in our CRM and other tools, ensuring data quality and completeness
2-5 years’ experience in B2B Account Management, Customer Success or related client‑facing roles
~ Experience managing a portfolio of small to mid‑sized accounts, ideally in technology, SaaS, fintech or financial services
~ Tech‑savvy and comfortable working with digital tools (e.g., Sales Force, Tableau, Microsoft Office Suite – Excel, PowerPoint, Word) and explaining product features to customers
~ Strong customer success mindset, with a data‑driven and process‑oriented approach to managing accounts
~ Solid communication and basic negotiation skills, with the confidence to handle commercial conversations for smaller accounts and to support seniors on larger ones
~ Proficiency in languages and solid communication in English is essential; French or Spanish is a plus

📌 Business Operations Manager (España)
🏢 Thunes
📍 España