Date Posted: • Country: Spain • Location: Madrid, Barajas Airport (External Site)
Role Summary
The position is for an experienced professional with in-depth knowledge and technical expertise to manage onsite operations for Collins Aerospace products and professional services, managed airports services and/or maintenance services at Collins stations in Spain. The incumbent will lead a team of Field Service Technicians to manage day‑to‑day priorities, solve client issues, optimise manpower and resources, respond to customer complaints, and escalates key issues to senior management.
Primary Responsibilities
- Acts as first point of escalation for Managed Services at MAD Airports.
- Responds to customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.
- Performs Quality Issue Management, coordinating the servicing, operating, maintaining, repairing and removal of equipment.
- Conducts technical analysis of product implementations,



modifications and enhancements to products in accordance with specific customer specifications.
- Manages technical products, services, logistics and configurations for assigned customers.
- Troubleshoots technical problems and issues and recommends actions to company or customer representatives.
- Assesses product needs in accordance with customer specifications.
- Acts as local on‑site Collins Aerospace representative to the customer's organisation.
- Manages statement of work to meet customer and contract requirements.

Qualifications & Experience
- A high school diploma with proven working experience or a bachelor’s degree in an appropriate discipline with relevant working experience in airports managed services or within airport operators in Spain.
- Familiarity with Cisco network devices and knowledge of general networking concepts.
- Familiarity and experience in dealing with and manoeuvring with the relevant airport operators in Spain.
- Broad working knowledge of

📌 Site Lead, It Field Technician (España)
🏢 Prattwhitney
📍 España