About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and BPO firms, connecting ambitious multilingual talent with world-class career opportunities across the continent. With a strong reputation built on trust, transparency, and results, we specialise in matching skilled professionals with leading organisations in dynamic, fast‑growing industries. At Mercier Consultancy Group, we don't just place candidates — we build careers and change lives.
Italian Speaking Rent‑a‑Car Consultant
Job Overview
We are currently seeking a motivated and customer‑focused Italian‑speaking Rent‑a‑Car Consultant to join a thriving team based on‑site in Sofia, Bulgaria, working within the vibrant tourism industry. This is a fantastic opportunity for Italian‑speaking professionals to build a rewarding career in travel and tourism, delivering exceptional vehicle rental experiences to Italian‑speaking customers from across the globe. If you are passionate about tourism, customer service excellence,



and are looking for Italian‑speaking jobs that truly offer something different, this position in Bulgaria could be the perfect next step in your career journey.
Key Responsibilities
- Assist Italian‑speaking travellers and tourists with vehicle rental enquiries, bookings, modifications, and cancellations via phone, email, and live chat platforms
- Provide accurate and tailored information about available vehicle options, rental rates, insurance packages, and tourism‑related add‑ons to ensure an outstanding customer experience
- Process reservations and payments efficiently using internal booking and CRM systems, ensuring all data is accurately recorded and maintained
- Handle customer complaints and resolve issues in a professional, empathetic, and solution‑oriented manner, reflecting the premium service standards expected in the tourism sector
- Collaborate with partner tourism agencies, hotels, and travel operators to coordinate seam

📌 Italian Speaking Rent-a-Car Consultant (España)
🏢 Mercier Consultancy MD
📍 España