Responsibilities
- We’re looking for experienced customer service professionals to join our team as “Customer Support Agent”, at one of today’s fastest-growing travel companies.
- You’ll be helping our customers before they depart and while they are in-destination to ensure we provide a differentiating level of customer service to set Exoticca apart
- Provide pre-departure, in-destination, and post-trip customer support:
- Handle customer contacts across channels including inbound calls, chats and cases, emails and chats
- Provide destination and trip information
- Help with visas and country-specific entry requirements
- Add or remove excursions
- Make cancellations, service amendments and refund requests
- Provide information about land and flight services
- Help to solve confusion or problems with customer bookings
- Support customers with flight delays or cancellations
- Provide information about daily activities whilst in destination
- Manage communication about crisis situations
- Takes full ownership and accountability for problem resolutions




- Offers appropriate levels of compensation if applicable
- Achieve targets:
- Productivity (number of calls and emails answered)
- Quality Assurance score
- CSAT, ASAT and Issue Resolution
- AHT
- Occupancy and schedule adherence
- Stay up to date with ever changing processes, procedures and policies in a dynamic and growing start-up environment

Benefits
- Unlimited tea & coffee: Enjoy a cup of “Good News” coffee while connecting with colleagues
- Referral bonus: Bring people as talented as you are to earn a nice bonus
- Exoticca events: Enjoy regular afterworks, plus bi-annual parties and team lunches
- Language courses: Improve your Spanish or English with free language courses
- Exoticca packages: Travel packages at reduced prices for employees and family/friends
- Versátil compensation: Use part of your salary for food/transportation with Cobee or get private health insurance with DKV
- Multicultural team: Learn fr

📌 Customer Service Agent (España)
🏢 Exoticca
📍 España