What youll do
Act as the primary contact for customers throughout the contract renewal process, building trust and nurturing long-term relationships.
Qualify renewal opportunities, assess client needs, and convert renewals into revenue by recommending upgrades, renewals, or additional solutions.
Work with small and medium-sized businesses across diverse industries to understand their usage, propose tailored solutions, and support their success.
Coordinate with sales, technical, and operations teams to ensure smooth renewals; manage internal communication, handle inquiries, and deliver timely outcomes.
Maintain precise records of customer interactions, renewal status, and pipeline activity in the company CRM system.
Deliver clear and informative communication about products, services, and licensing options to help clients make informed decisions.
Support client retention and satisfaction by proactively addressing issues, offering guidance, and ensuring high-quality service throughout renewal cycles.
What we're looking for
Native or fluent Dutch (C1) and competent English (B2),



with excellent verbal and written communication skills.
At least 2 years experience in sales, account management, customer success or a similar role ideally working with clients in a service/tech-oriented environment.
Track record of meeting or exceeding renewal targets or sales KPIs; strong presentation, negotiation and relationship-management skills.
Good familiarity with SaaS or cloud-based products/platforms; ability to understand product offerings and explain them to clients.
Proficiency with standard business tools (e.g. CRM, Office suite).
Self-motivated, goal-oriented, and able to collaborate cross-functionally across teams to deliver client-focused results.
Whatu2019s on offer
A base salary plus performance-based bonuses.
Medical insurance and additional benefits.
Hybrid work model blending remote flexibility and office-based collaboration.
Wellness Fridays during summer, among other

📌 Renewals Administrator (España)
🏢 Nordicrecruiters
📍 España