Job Title
Field Service Engineer (English - speaking) On-site + Traveling HD01
Location
Barcelona, Spain (hybrid)
Role Overview
Field Service Engineer in Barcelona. You will deliver on‑site service and remote support for client equipment, ensuring quality and safety standards.
Responsibilities
- Deliver on‑site service via work orders: install, commission, maintain, and repair customer equipment
- Provide remote technical support and manage complex escalations, including L1 analysis and advanced troubleshooting
- Handle multiple escalations in parallel, meeting SLA targets and minimizing upward escalation
- Document service activities, produce technical reports, and train customers on operation and basic maintenance
- Ensure compliance with safety and quality standards
- Communicate service delivery in English (additional languages a plus)
- Travel extensively across Spain, Portugal, and France (expenses covered), and to other European countries as required by business needs

Qualifications
- Native or proficient level in English; Spanish is a big plus




- Valid driving licence
- Ability to read and interpret electrical diagrams; solid knowledge of electrical and electronic systems
- Strong hands‑on technical skills with high attention to detail and an engineering mindset
- Ability to analyze complex machine behavior, understand subsystem interactions, and develop advanced troubleshooting solutions
- Experience supporting installations, site preparation, and complex systems (mechanical, electrical, water)
- Proven background in field service, maintenance, or technical support within electromechanical or industrial environments
- Strong troubleshooting, problem‑solving, and remote diagnostics skills, with high productivity and low re‑escalation rates
- Solid business and operational awareness, including KPI understanding, responsible parts usage, and work order optimization
- Ability to propose process improvements, workflow enhancements, and efficiency gains
- Strong

📌 Field Service Engineer (España)
🏢 Concentrix
📍 España