Since 2015, papernest has been transforming the way people manage their contracts, making subscription, management, and switching simple through one smart, intuitive platform.
Along the way, we have continued to invest in new verticals, establishing papernest as a high‑performing, innovative, and competitive scale‑up in a fast‑growing market.
Lead retention & loyalty initiatives (welcome calls, retention cell, cancellation/churn analysis) with the goal of extending customer lifetime value
Define and manage the debt recovery strategy: payment plans, cash collection agency performance, escalation process for high‑value debts
Build and maintain daily/weekly/monthly performance dashboards, reporting on the main KPIs of the business (activation rate, non‑payment rate, NPS, etc.)
Contribute to the Customer Care team by supporting capacity planning (FTEs), monitoring, automations, etc.
Customer Care, Finance, Product, Tech and Data teams.
1–3 years of experience in operations, business analytics,



or process automation — ideally in a start‑up/scale‑up environment or a consulting firm
~ SQL proficiency is a must (BigQuery experience a plus)
~ Experience or genuine interest in automation/AI tools (workflow automation, voicebots, Make/Zapier‑type tools)
~ Fluent in English and Spanish

With over 46 different nationalities, it’s not uncommon here to start a sentence in English and finish it en français or en español.
Compensation: a plan for Subscription Warrants for Company Creators (BSPCE) in accordance with company regulations, as well as a Pluxee card to manage your tax level through a voluntary compensation system across different services (transportation, dining, and childcare).
Health: medical insurance through Alan or Sanitas to manage your healthcare expenses in an ultra‑simple, paperless way, with up to 50% coverage by papernest (after 6 months in the company).
Training: the development of our employees is essential. You will have access to ongoing training tailored t

📌 Business Analyst (España)
🏢 papernest
📍 España