At Nextlane , we don’t just develop software solutions – we create the future of the automotive industry.
We are a company that combines advanced technology with a clear vision: simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market.
Be committed to provide an environment where you can learn, grow, and collaborate on projects that make a integral impact.
Our success is measured not just by results, but also by the growth and satisfaction of those who are part of our company.
The SL2 technical agent performs in‑depth analysis of incidents reported by users of our product, evaluates the impact level and priority according to established protocols, and provides answers to complex questions that require review of functional specifications or application code.
They analyze incidents in databases and systems,



escalating to third level support when necessary or performing the required actions to resolve them whenever possible.
They involve relevant departments when the situation requires it, preparing a briefing of the analysis and proposing possible solutions whenever feasible.
Meet productivity, reopening, and quality parameters required for the service.
Escalate incidents properly when the customer's inquiry exceeds the knowledge level or technical scope of the support level.
Accurately qualify errors and report them to development teams for correction.
Participate in or organize meetings with the Brand to address complex questions.
Experience in support is necessary.
Native in Spanish and fluent in English (C1 level)
Databases (MySQL)
PHP
HTML
CSS
ORM and database connectors in PHP
A technical test
~ Remote Work: Up to 3 days a week
Support for people with disabilities.

📌 Support Consultant (Madrid)
🏢 Nextlane
📍 Madrid