Experience the power of a game-changing career looking to grow and be inspired, as a Customer Service Sales Representative in Valencia to experience the power of What you will do in this role As a Customer Service Sales Representative on our team, you will: - Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests - Fast and effective reply to inbound queries - Make outbound calls when necessary to solve issues with customers and different internal business units - Create quote and follow up with cross selling / up selling and a proactive and service attitude - Ensuring personal knowledge of the Store portfolio and Post sales process ́s are maintained - Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.



Your qualifications - Are bilingual or proficient in Dutch and fluent in English - Have minimum of 1 year relevant experience - Have strong communication skills - Knowledge of sales techniques (up-/cross-selling, objection handling, etc) - Are customer driven and motivation to work in sales - Are achievement and target oriented - Have IT knowledge and technical understanding - Have strong personal interest & curiosity in IT products and applications - Have Real capability to listen to customers - Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs - Have Exceptional customer facing and customer care skills Don’t We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. In this role, we offer benefits that help support your unique lifestyle: - Full time 39 hours/week contract: Monday to Friday 09-18h - Salary 19623,94 euros gross/year + up to 3000 euros gross/year in bonus - Great office location in Valencia - Friends hunting (re

📌 Customer Service Sales Representative (Valencia)
🏢 Convergys
📍 Valencia