Debt Mediation Specialist – Spanish & Polish Language Required
WHO ARE WE
Alpega is the trusted execution platform shippers and carriers across Europerelyon to plan, procure, and execute road freight - every day, at the speed the industry demands.
We are 450+ people across European offices, working in product, engineering, commercial, and the teams that keep partners connected.
In 2026, Alpega was named a Challenger in the Gartner Magic Quadrant for Transportation Management Systems. Our work also features in BCG's State of AI in European Logistics — alongside the companies setting the pace for the industry.
We are looking for a Debt Mediation Specialist who is Polish and Spanish speaking . This role will be part of the Customer Service Organization (Carriers) team. This role will be based in St. Cugat del Valles, Barcelona, Spain.
What can you expect?
- Handling payment mediations among customers, solving incidents regarding their overdue and outstanding invoices in accordance with the company’s policies.
- Monitoring open mediation cases through weekly and monthly reports.




- Communicate & follow up effectively with the mediation supervisor and the customer service department regarding default customers.
- Monitoring the notified payment guarantees through weekly and monthly reports.
- Meet defined department goals and activity metrics.
- Perform other assigned tasks and duties necessary to support the Mediation Department.

We do have a match if you bring the following
- Previous experience working in customer support or incident management
- Fluent Polish (C2), spoken and written, is required.
- Fluent (C1) level of Spanish and English
- Resourceful and highly motivated, with a focus on client satisfaction.
- Team player and able to build good relationships across functions and collaborate to achieve shared goals.
- High accuracy standards.
- Experience with Salesforce/CRM will be a plus.

What do we offer?
- An excellent career opportunity at a SaaS leading play

📌 Debt Mediation Specialist (Barcelona)
🏢 Alpega Group
📍 Barcelona