Our company aims to become the reference site for Femtech and wellness technology. We deliver top-of-the-line devices for home use, with women’s well-being as a common denominator.
To keep up with our fast growth, we are looking for extraordinary people to help us meet these extraordinary challenges.
We are seeking a Full Time Customer Care Specialist Coordinator, proficiency in spanish and english , to join our team. We’re looking for a passionate, high-performing, “hands-on,” and talented individual.
As part of the Skinvity Team, your main mission will be to connect with our customers in Spain and Europe, ensuring they have an exceptional experience and thereby enhancing their loyalty to our brand.
Responsibilities
- Propose, develop, and contribute to the definition and execution of strategic initiatives and improvement projects related to processes, tools, automation, and customer experience.
- Ensure compliance with the objectives of the Customer Care area, collaborating closely with the team and other departments.
- Collaborate as part of the team,



understanding that individual goals align with overall team objectives.
- Offer clients an exceptional experience through a friendly, positive, and “can-do” attitude.
- Address doubts, inquiries, incidents, or suggestions in a personalized manner through Skinvity’s channels (social media, email, phone, etc.).
- Identify and understand customer needs to drive actions tailored to their profiles and requirements.
- Acquire comprehensive knowledge of our product range to provide customers with the best information and advice.
- Manage different digital platforms effectively and support marketplace operations when required.
- Coordinate, analyze, and supervise various operations with our logistics partner to provide optimal solutions to our customers.
- Handle orders, returns, and incidents on the logistics platform.
- Identify cross-selling opportunities when possible, always prioritizing customer needs.
- Ensure that o

📌 CUSTOMER CARE SPECIALIST COORDINATOR-FULLTIME-POZUELO DE ALARCÓN MADRID
🏢 Skinvity
📍 Pozuelo de Alarcón