Customer Service Representative with Italian & English (Substitution Contract)
CPM CX is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. Client is a general leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. As a Customer Service Representative, you will handle customer inquiries across various channels, including phone, email, chat, and social media, with a strong focus on first‑contact resolution to provide exceptional customer experiences.
Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
Brand Ambassador: Authentically represent the brand and its values in every interaction,



fostering positive customer relationships.
Fluent in Italian with exceptional grammar and spelling.
Strong English Proficiency: Fluency in both written and spoken English.
Customer-Centric Approach: Genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.
Work Schedule: Monday to Friday from 9:00 am to 6:00 pm.
Holidays: 24 working holidays.
Work Model: Hybrid (6 days per month at the office).
Training: 2 weeks of training during normal work schedule.
Office Location: Career Growth: Ongoing training and development.
Well-being Support: Discounted health insurance.
Entry level
Full-time
Customer Service
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📌 Customer Support Representative (Barcelona)
🏢 CPM CX Centre
📍 Barcelona