Join our MSC Cruises Excellence Hub in Valencia as a Sales Leader, where you will coach and inspire a team of 12 Sales Agents to deliver exceptional cruise booking experiences.
In this frontline leadership role, you will guide your team to consistently achieve sales targets while maintaining high standards of service quality and operational efficiency. Working in a fast‑paced, multilingual setting, you will ensure every interaction reflects the quality and care that define MSC Cruises, helping create memorable experiences for our guests around the world.
In a role where we achieve the extraordinary, you will lead by example, combining performance focus with a people‑first approach that is genuine at heart.
This is your opportunity to lead, inspire, and make an impact every day.
Your Impact Team Leadership and Coaching
Direct leadership of 12 Sales Agents with daily coaching, motivation, and performance feedback
Real‑time monitoring of live agent screens, call dispositions, sales results, and quality scores
Individual development plans to maximize agent potential and career progression




Coach agents on consultative sales techniques, objection handling, and value‑based selling
Performance Management
Execute daily team targets for sales conversion, upsell rates, and revenue (NTR) performance, Customer Satisfaction Score (CSAT), Average Handling Time (AHT), and productivity metrics
Balance quality/service excellence with commercial pressure during peak booking periods
Handle customer escalations, agent performance issues, and team motivation challenges
Support agents in managing complex sales situations and closing high‑value bookings
Full authority on real‑time coaching, break scheduling, and intra‑shift adjustments
Create team‑specific motivation techniques and sales performance improvement strategies focused on conversion and revenue
Collaborate with Regional Manager, Quality team, and WFM for seamless operations
2–4 years as high‑performing Sales Agent or similar rol

📌 Sales Team Lead with Italian (Valencia)
🏢 MSC Cruises
📍 Valencia