We're looking for a Customer Service Representative & Logistics Controller to join our Customer Care team in Las Rozas de Madrid, Spain .
This is an excellent opportunity to play a key role in delivering outstanding customer service while coordinating logistics and supply chain activities to ensure products are delivered efficiently and on time.
What you'll be doing Customer Service Management
Processing customer sales orders accurately and in line with service level agreements
Acting as the day-to-day contact for customers, providing professional and proactive support
Providing order confirmations, shipping information, invoices and related documentation
Monitoring open orders, delivery schedules and customer information within SAP
Working closely with Sales Managers to support customer retention, business growth and service excellence
Managing customer complaints and supporting root cause analysis and corrective actions
Logistics Arrangements
Coordinating domestic and international transport operations for inbound and outbound shipments
Liaising with manufacturing plants,



warehouses, freight forwarders and customs brokers to ensure timely product availability and delivery
Preparing and managing logistics, shipping, customs and export documentation, including dangerous goods documentation where required
Proactively managing logistics delays, incidents and exceptions
Managing vendor complaints and supporting root cause analysis and corrective actions
Inventory and Warehouse
Supporting inventory management activities, including warehouse replenishment, stock rotation and inventory optimisation
Coordinating repacking, relabelling and other warehouse-related activities where required
Supporting stock reconciliations and warehouse service invoice validation
What we're looking for
Degree in Supply Chain, Logistics, Business Administration or a related discipline
Previous experience in Customer Service, Logistics, Supply Chain or a similar role within an international env

📌 Customer Service Advisor (Las Rozas de Madrid)
🏢 Innospec
📍 Las Rozas de Madrid