We’re seeking an experienced Regulatory Case Specialist to join our eDreams ODIGEO Communications team, which is in a strong growth environment and will be based in our Barcelona office. Manage consumer regulatory complaints and work cross‑functionally to improve knowledge of e‑commerce, tourism, consumer and data protection regulations.
20 million customers – 44 markets – 5 brands – 5.2M members in Prime; 1400 employees – More than 50 different nationalities – 99% permanent contracts – 36.3 average age.
We’re a leading travel tech company, revolutionising the travel booking experience through consumer insight, innovative technology, market leadership, and Prime, the world’s first travel subscription program.
Manage legal customer complaints such as consumer organisation files, customer court cases and regulatory consumer cases;
Manage data protection consumer rights cases;
Collaborate on coordinating legal inquiries with legal counsels related to customer complaints to ensure excellent service;
Support VIP tasks such as VIP and sensitive customer complaints,



social care channels, and customer complaints addressed directly to CSM members;
Support VIP Communications projects by collaborating with the team members when required;
Used to work with CRM tools;
Ability to work with G‑suite;
Excellent writing and communication skills, native‑level Italian with excellent grammar and legal vocabulary;
Proficient level of English is a must and Spanish is a plus.
Experience in legal case management tourism‑related (GDPR, tourism and consumer regulations);
Other languages will be an advantage, including French, German, Portuguese, Norwegian, Swedish, Dutch, Spanish, Catalan, Euskera and/or Galician;
Experience in PR, media relations, VIP management and/or Social Media management;
Knowledge of GDS Amadeus and/or Galileo;
Prime Plus membership, competitive salary and benefits package, including adaptable benefits, performance‑based bonuses, birthday day off, discounts and partners

📌 Regulatory Case Specialist (Barcelona)
🏢 Traveltechessentialist
📍 Barcelona