At Amenitiz, we’re on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.
Empowering over 14,000 hoteliers worldwide, we’re more than just another SaaS scale-up. We’re revolutionizing one of the world’s oldest industries. With over $50 million raised from top-tier VCs who back disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups.
At our Barcelona office, we turn positivity into progress, ownership into bold ideas, and collaboration into results that matter. Every day, we push boundaries, celebrate growth, and create an environment where our people can thrive, make an impact, and shape the future together.
About the role
We are dedicated to building and maintaining strong relationships with our valued customers, ensuring their satisfaction and long-term commitment to our services. As a Retention Specialist, you will play a crucial role in reducing churn, improving customer loyalty,



and preserving our brand reputation. You will be responsible for managing churn requests, addressing negative reviews, and preventing unpaid or disputed accounts, all of which contribute directly to our company’s long-term success.
Your missions
- Respond to 100% of churn requests within 48 hours, ensuring timely and efficient resolution.
- Proactively engage with at-risk customers to understand concerns and offer personalized solutions.
- Develop strategies to prevent churn before it happens, using customer insights and proactive outreach.
- Apply in-depth product knowledge to provide tailored solutions that align with customer needs and business goals.
- Demonstrate active listening and empathy, ensuring that customer concerns are acknowledged and addressed effectively.
- Resolve minor conflicts constructively, fostering long-term customer relationships.
- Develop strategies to encourage satisfied

📌 Performance Specialist (Barcelona)
🏢 Amenitiz
📍 Barcelona