At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. Driven by our core values, we believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success.
ABOUT THE ROLE AND THE TEAM
Our “Welcome Team” is built up of Vendor Success Associates who focus on retaining and supporting new vendors as they begin their journey on the XX platform. You will act as the main point of contact during their first year - ensuring a smooth onboarding process, setting clear expectations, resolving concerns efficiently, and providing ongoing support to maximise vendor satisfaction and long-term engagement.




This role requires exceptional customer service, complaint handling, and relationship‑building skills. You’ll play a critical part in helping vendors see value quickly, remain engaged, and feel confident in their partnership with us.
The idóneo candidate will bring experience in B2B customer service, strong listening skills, an understanding of customer needs, and excellent interpersonal abilities.
RESPONSIBILITIES
- Onboarding & Training: Guide new vendors through platform setup, providing clear and friendly training to get them up and running smoothly.
- Customer Retention & Relationship Management: Serve as the first point of contact for all vendors, engaging those considering cancellation. Highlight the value and performance of the platform to address concerns and retain the business.
- Complaint Handling & Conflict Resolution: Manage and resolve any vendor concerns or complaints in a calm, empathetic, a

📌 Vendor Success Associate, Portuguese Market (Barcelona)
🏢 The Knot Worldwide
📍 Barcelona