At Holded , we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.
In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment . In return, we offer the same.
The Role
We’re looking for a highly communicative and detail-oriented Phone Support Specialist to join our customer support team. In this role, you’ll provide real-time assistance to our users through phone, helping them navigate Holded’s platform, troubleshoot issues, and offer product-related advice. You’ll be at the forefront of ensuring our customers have a seamless and satisfying experience.
What You’ll Do:
- Respond promptly to customer inquiries via live call (as secondary task, other text-based channels).
- Troubleshoot technical issues, providing clear and concise instructions.
- Guide users through Holded’s features,



offering personalized support based on their needs.
- Document customer interactions in our CRM and elevate issues when necessary.
- Identify recurring customer concerns and share insights with the Product and Engineering teams.
- Maintain high levels of customer satisfaction by providing friendly, empathetic, and solution-oriented service

About you
- 1+ year of experience in a Call Center Support or Customer Service role.
- Exceptional written communication skills with a focus on clarity and professionalism.
- Ability to multitask.
- Tech-savvy with a quick ability to learn new tools and platforms.
- Basic Knowledge of finance
- Strong problem-solving skills and attention to detail.
- Native in Spanish but fluent in English.
- Experience in a SaaS or tech support environment.
- Familiarity with chat platforms like Intercom, Zendesk, Aircall or Zoom
- Basic knowledge of business management software (accounting, invoicing,

📌 Accounting Support Specialist (Barcelona)
🏢 Holded
📍 Barcelona