As an Account Manager at Idoven, you will own the post-sale relationship with our strategic clients — including pharma companies running clinical studies and medtech partners deploying our platform across hospital networks. Concretely, this means you will train and enable client sales forces so they can drive adoption within their own hospital networks, rather than Idoven doing it for them. You will be the trusted interface between Idoven and the client's commercial and clinical teams — understanding their business deeply and translating it into product priorities and success plans.
Own a portfolio of strategic accounts: track health, commercial progress, and renewal risk proactively.
Train and enable client-side sales and clinical teams so they can independently promote and expand Idoven's platform within their organizations.
Build strong working relationships with key stakeholders at the client (commercial leads, medical affairs, IT, procurement).
Identify expansion opportunities within existing accounts and coordinate with the commercial team on upsell and cross-sell.
Manage onboarding, go-live support, and ongoing success milestones for each account.
Contribute to building scalable customer success processes, playbooks, and training materials.
5 years of experience in account management, customer success, or a commercial role within healthcare, pharma, medtech, or health AI.
~ Strong understanding of clinical workflows, hospital operations, or pharma commercial structures — you need to speak the language of our clients.
~ Commercial drive: you understand that success is measured in renewal, expansion, and client NPS — not in hours spent on calls.
~ Fluency in Spanish and English.
~ Background in or exposure to healthcare AI, SaMD, or digital health strongly preferred.
Experience enabling or training partner/client sales teams in a B2B healthcare context.
Familiarity with ECG, cardiac imaging, or clinical trial data management.
Experience at a scale-up or growth
📌 Account Manager (Madrid)
🏢 IDOVEN
📍 Madrid