Reservations Agent French CRO Madrid
Date: Jul 11, 2026
Location: Madrid, ES Spain
Department: Other
Role and Responsibilities
As a Booking Agent (M/F), you will report to the Supervisor of Central Reservation Office of Minor Hotels in Madrid and will be responsible for ensuring compliance with the reservation service in the different channels, direct or indirect, from the reservation request until its confirmation, provide information about the hotels, products and services offered. You will also carry out up‑selling and cross‑selling actions, actively contributing to the increase in revenue and decisively exceeding customer expectations, guaranteeing an excellent service.
Qualifications
Flexibility, proactivity and liking to work by objectives;
Schedule flexibility;
Training in Hospitality, Tourism or similar (preferential factor);
Sales skills (experience in reservation management or in the commercial area will be valued);
Experience in customer service (preferential factor);
Knowledge of French is a must;




Availability to carry out full‑time face‑to‑face functions
Benefits
~ Integration in a dynamic team, focused on a service of excellence
~ Remuneration compatible with the role
~ Continuous Training Plan to enhance career development
~ Access to the e‑learning training platform
~ Possibility of functional, national and/or international mobility
~ Incentives and Benefits Plan
~40, 30 hours per week
~ Special rates for employees, family and friends in the several services of the Minor, National and International Group: Accommodation, F&B;, among others
~ Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants
~ Health insurance

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.
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