Technical Account Manager
Full Time · Department: Client Services · Work type: Hybrid
Spain / Madrid / Hybrid / Remote
Language: Spanish Mandatory
Team: Client Services
Our agentic process automation platform helps enterprises automate complex, decision‑heavy processes that traditional automation can’t handle and GenAI can’t be trusted with.
We enable organizations to scale operations, resist hallucinations, and bring end‑to‑end visibility and control to your most complex processes.
Our Technical Account Managers play a crucial client facing role to drive adoption, expansion, and value realization for enterprise customers implementing our agentic AI platform, contributing significantly to ensuring the success of key enterprise customers. You’ll manage the full lifecycle of customer deployments, from leading discovery processes, through initial technical implementation and on to broad organizational adoption. TAMs provide program/project management for enterprise‑wide rollouts,
coordinating implementation across multiple departments and stakeholders while ensuring consistent value delivery and transformative results for clients.
Whilst this role can be remote, based anywhere in Spain, you can expect 25% travel time on‑site with customers and maisa offices.
Lead enterprise‑wide platform rollouts across multiple customer departments, managing parallel implementation streams, comprehensive project plans, milestones, and resource requirements
Coordinate customer onboarding activities including technical setup, process discovery and mapping, user training and knowledge transfer
Program Management & Governance
Identify and mitigate implementation risks through proactive program management
Develop scalable training programs and materials to drive customer self‑sufficiency and adoption through change management best practices
Stakeholder Management
Strong demonstrable experience managing enterprise technology implementations, with proven experience leading customer onboard
📌 Technical Account Manager (Madrid)
🏢 Neara
📍 Madrid