Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can service ethos. The Digital Application Support Engineer ensures stability, performance, and continuous improvement of Radisson’s brand web and mobile applications. This role focuses on technical operations, incident resolution, platform monitoring, and support process optimization as part of the Site reliability Team, working closely with Observability and DevOps team, internal teams and external partners to maintain reliable digital services for our stakeholders.
Application operations & support
Monitor the health, performance, and availability of web and mobile applications.
Perform root cause analysis and implement corrective actions end-to-end with our development teams.
Maintain operational runbooks, knowledge base articles, and support documentation.

Lead incident response for application outages or degraded performance.




Platform monitoring & automation
Improve monitoring dashboards, alerting rules, and automated checks.
Identify opportunities to automate repetitive support tasks.
Stakeholder support & communication
Serve as a technical point of contact for digital stakeholders.
Provide regular updates on platform stability, performance, and ongoing improvements.
Professional English proficiency (spoken and written) is required.

2–3 years of experience in application support, service operations, or technical support engineering.
~ Strong troubleshooting skills across web and mobile application stacks.
~ Familiarity with monitoring tools (e.g. Dynatrace, Grafana, New Relic).
~ Proven track record supporting complex digital platforms with SLAs/KPIs.

Experience supporting enterprise‑scale web and mobile applications.
Exposure to cloud environments (Azure, AWS, GCP).
Knowledge of CI/CD pipelines, D

📌 Technical Support/Application Support Engineer (España)
🏢 Radisson Hotel Group
📍 España