AtSITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the integral air travel industry.
You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting‑edge tech to keep operations running like clockwork. Here, we feel empowered, supported, and inspired to grow.
We are looking for a Customer Success Senior Consultant to join our global Customer Experience Management team in Barcelona.
The Customer Experience Management team works closely with the business to manage customer’s satisfaction, ensure all customer feedback is addressed while improving and developing customer loyalty.
Reporting to the Regional Customer Experience Senior Manager, you will be a part of an international team responsible for customer experience service with regards to SITA products and services in the Europe region (addressing airlines, avionics manufacturers,



resellers, and Air Navigation Service Providers customers).
Nurture the Customer Relationship : Manage the customer account and act as the primary trusted advisor for a portfolio of strategic customers, including airlines, Air Navigation Service Providers (ANSPs), and Original Equipment Manufacturers (OEMs), building strong relationships across operational, technical, and executive stakeholders.
Drive Customer Success & Value Realization : Serve as the voice of the customer within SITA, advocating for customer needs, priorities, and feedback to influence product development, service improvements, and strategic decision‑making.
Enhance Customer Experience : Proactively monitor customer health, satisfaction, adoption, and engagement, identifying risks and opportunities to strengthen customer loyalty, retention, and advocacy.
Lead Service & Partnership Performance Reviews : Facilitate regular service r

📌 Customer Representative (Barcelona)
🏢 Sita
📍 Barcelona