Spain / Madrid / Hybrid / Remote

Language: Spanish Mandatory

Team: Client Services

The Technical Account Manager plays a crucial client-facing role to drive adoption, expansion, and value realization for enterprise customers implementing our agentic AI platform. You will manage the full lifecycle of customer deployments, from leading discovery processes, through initial technical implementation and on to broad organizational adoption. TAMs provide program/project management for enterprise-wide rollouts, coordinating implementation across multiple departments and stakeholders while ensuring consistent value delivery and transformative results for clients. This role can be remote, based anywhere in Spain, with approximately 25% travel time on-site with customers and Maisa offices.
Lead enterprise-wide platform rollouts across multiple customer departments, managing parallel implementation streams, comprehensive project plans, milestones, and resource requirements.
Coordinate customer onboarding activities including technical setup, process discovery and mapping, user training,



and knowledge transfer.
Program Management & Governance
Identify and mitigate implementation risks through proactive program management.
Develop scalable training programs and materials to drive customer self-sufficiency and adoption through change management best practices.
Stakeholder Management
Strong demonstrable experience managing enterprise technology implementations, with proven experience leading customer onboarding, training programs, and change management initiatives at scale.
Strong program management capabilities including coordinating parallel workstreams, dependencies, and stakeholder management from technical teams to C-suite.
Solid technical knowledge across modern cloud infrastructure and software technologies (AWS, Azure, Kubernetes, CI/CD, REST APIs) from either commercial experience or a Bachelor's degree in Computer Science, Information Systems, or related field.
Busines

📌 Technical Account Manager- Remote (Madrid)
🏢 Maisa
📍 Madrid