HP’s AM Customer Assurance organization delivers world‑class service experiences to customers across our Additive Manufacturing portfolio.
We are looking for a graduate engineer to join our team and support the resolution of product and quality issues while developing strong technical and problem‑solving skills.
This role provides hands‑on exposure to troubleshooting, escalation management, and collaboration with Product Engineering, Quality, and Services teams. Guided by experienced engineers, the successful candidate will progressively build expertise in system behavior, root cause analysis, and product and services improvement processes.
Escalation Support & Troubleshooting
Support the investigation and resolution of customer issues and product escalations
Assist in data collection, log analysis, and basic troubleshooting activities
Contribute to root cause analysis and corrective action tracking
Collaborate with cross‑functional teams (R&D;, Quality, Services) to support issue resolution
Identify recurring issues with support from senior engineers
Contribute to improvement initiatives related to documentation, system limitations, training, and support processes
Product Engineering Exposure
Support analysis of product behavior, contributing structured feedback to improve the product based on field issues
Participate in defect analysis and validation activities, including reproduction of issues in lab environments
Assist in translating customer issues into technical problem statements for engineering teams
Create and maintain technical documentation under supervision
Participate in structured onboarding, training programs, and technical learning tracks
Develop foundational skills in troubleshooting, system analysis, and engineering methodologies
Work within integral teams (EMEA, AMS, APJ) with exposure to multiple functions
Support Customer Assurance and Services Engineering teams
Focus on learning structured support processes rather than managing complex escalations
📌 Graduate Product Support Engineer (Barcelona)
🏢 HP
📍 Barcelona