Beyond powers the business of short-term rentals with a best-in-class Revenue Management System used by thousands of property managers and owners around the world. We’re profitable, growing fast, and building with the latest technologies—including AI—to help our customers unlock more revenue with less effort. Behind our product is a general team of 180+ Beyonders who bring curiosity, craft, and care to everything we do. It's with that in mind that Beyond is looking to add a Customer Success Manager to our growing team. Reporting to our Manager of Customer Success SMB, EMEA, you will have the opportunity to be a key asset in developing and executing our strategy. This is an exciting opportunity for someone with a solid grasp of customer success processes who’s looking to take their expertise and build something new As our Customer Success Manager, you’ll be responsible for:
Hosting training webinars on revenue management best practices and how to effectively use our tool to increase revenue
Monitoring and reporting on the health and risk of accounts




Responding to requests for support in a timely manner
Proactively creating expert customer content (e.g. helpdesk articles, videos, training quizzes) to guide our customers
Contributing to the development of customer support processes as our customer base continues to grow
Curious: you are curious by nature and have a knack for learning the ins and outs of software and a desire to dive into issues tp understand what is going on beneath the surface
People and Customer-Centric: you enjoy working with people and are driven to provide an excellent customer experience. Creative: you have the drive to identify creative ways to improve the customer experience and suggest new, out-of-the-box idea
1 to a maximum of 2 years of relevant experience in Customer Success Manager/Account Management
~ Spanish, French and full proficiency in English is needed
~ Experience working with software (Saas exposure)

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📌 Customer Success Operations Manager (Barcelona)
🏢 Beyond
📍 Barcelona