The Client Services Associate is the first point of contact for clients and it is responsible for liaising between the Production and the Client, completing the preflight of new projects, entering projects on our accounting and project management systems, and sending projects to Production.
Respond to client requests for new project initiatives through our centralized technology
Collaborate with various members of the Production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
Initiate all project-related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion
Where applicable, initiate some project specifics to set the Production team/individual project up for success
Take a proactive role in learning about clients' industry, business needs and company culture, educating the project team, and providing a high level of service
Monitor and communicate project progress,



ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables
Potentially troubleshoot problem projects
Investigate client complaints and implement corrective and preventive actions where applicable in collaboration with our Quality Assurance team
Minimum Bachelor's Degree or equivalent.
Superior written and spoken communication skills in English
must be able to take active measures to solve problems and commit to a high level of service
Proficiency in Microsoft Office (Word, Excel, Outlook)
Knowledge of or experience in the Language Services industry and familiarity with associated tools (web technologies, desktop publishing software, database and network environments, translation memory tools, etc.)
TransPerfect and its companies provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veter

📌 Colleague Service Advisor (Barcelona)
🏢 Transperfect
📍 Barcelona