At Milestone Systems we put people first in everything we do – from the way we
treat each other and our communities, through the way we develop and sell our
products.

Impact & Purpose

Be the key in unlocking business opportunities in the convergent world of Open
Platform IP Video Management Systems Join Milestone, the integral market leader

Location:

We are looking for a Support Professional with English and French, based in
Barcelona (hybrid – late shift 10:00 to 19:00).

Role Summary

Technical Support is typically the first point of contact for Milestone Partners
and therefore plays a key role in helping our company achieve its mission by
providing excellent Customer / Partner knowledge and satisfaction. The Support
Team must demonstrate an in-depth understanding of the Milestone product
portfolio and excellent customer-facing skillset.

What You Will Do:

* Deliver reliable and high-quality technical support across the Milestone
product portfolio to Milestone Business Partners.
* Act as a trusted technical advisor by empowering the Milestone community and




continuously expanding their expertise in implementing, operating, and
maintaining Milestone solutions.
* Serve as the primary point of contact for technical inquiries and incidents
via phone, chat, and web-based support channels.
* Analyze and troubleshoot Frontline support cases, ensuring timely resolution
or appropriate escalation to the Backline team when required.
* Collaborate closely with internal teams to ensure effective case handling and
knowledge sharing across support levels.
* Perform all support activities in accordance with defined Key Performance
Indicators (KPIs) and Service Level Agreements (SLAs).

What You Bring to the Team:

* Informatic Support technical background, DevOps, Degree in Computer Science,
Computer Engineering, or FP on Informatic or Telecommunications.
* At least 4 years of work experience providing technical support for external
clients.
* Practical experience with Microsof

📌 Support Professional with English and French (Barcelona)
🏢 Milestone
📍 Barcelona