Sales Support Specialist - (French speaking) - Onsite - BM01
Job Description
Experience the power of a game-changing career
Want to be part of an innovative and growing team? We’re a integral technology and
services leader that powers the brands of the future. We help well-known brands
— the ones you use every day — improve their businesses with technology and
integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a Sales Support Specialist you
will be part of our team of game-changers who are powering the brands of the
future.
Career growth and personal development
This is a great opportunity to experience the power of what’s next and develop
“friends for life” at the same time. We’ll give you all the training,
cutting-edge technologies, and the continuing support you’ll need to succeed.
What you will do in this role
In everything we do, we believe in doing right by and for people – our clients,
their customers, our people, our community, and our planet.
As a Sales Support Specialist on our team, you will:
* Respond to seller queries in a timely and accurate way, via email.
* Identify needs and help them use specific features. You play a key role in
educating our seller base.
* Be a mediator between internal stakeholders and sellers.
* Communicate in a clear and concise way, adapting your answers to the needs of
each seller.
* Analyze and report product malfunctions (for example, by testing different
scenarios or impersonating users).
* Update our internal databases with information about technical issues and
useful discussions with sellers.
* Inform sellers about new features and functionalities.
* Assist content managers in improving our FAQ, aiming to reduce the overall
contact rate by providing qualitative self-help to our sellers.
Your qualifications
We embrace our game-changers with open arms, people from diverse backgrounds,
who are curious and willing to learn. Your natural talent to help others and g
📌 Sales Support Specialist (Barcelona)
🏢 CNX
📍 Barcelona
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