Job Req ID: 29509
About Supermicro:
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented general expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Summary:
The key for Supermicro Computer, Inc. to success in technology is designing a company around people committed to work with passion and being a part of our "Super Story". The System Engineer will be responsible for reporting all potential problems and support customer issues. System Engineer must have knowledgeable in PC, System, Server Operation and Diagnostic, and can differentiate between hardware and software product problems is who we are looking for.Essential Duties and Responsibilities:




Includes the following essential duties and responsibilities (other duties may also be assigned):

Able to assist manager to handle special cases such as GPU, Memory and CPU test process.
Review and report all customer RMA problems in RMA Repair Database.
Ensure quality control within the team to meet Commercial, Military, Medical Standards, and customer satisfaction.
Able to perform customer supports activities for SMC products and third-party accessories on our server.
Ensure incoming RMA backlog is reviewed weekly and meet RMA repair guidelines for response time and service level to customer.
Able to self-improve, study newly released products and provide new test guidelines for technicians.
Able to create and improve testing SOP to meet expected quantity within turnaround time.
Work closely with manager and report potential problems which could impact timely completion of RMA repair to custome

📌 System Engineer (Merindad de Sotoscueva)
🏢 Super Micro Computer
📍 Merindad de Sotoscueva