Schwarz Digits creates the technological foundation for digital sovereignty in
Europe. As the IT and digital division of the Schwarz Group, we develop and
manage the IT infrastructures for the retail divisions Lidl and Kaufland, as
well as Schwarz Production and PreZero. At the same time, we operate as an
independent provider in the external market to support companies across Europe
in their digital transformation. We bundle our core services in the areas of
Cloud, Cyber Security, Data & AI, Communication, and Workspace.

Join us and contribute to digital sovereignty in Europe. With us, you will work
at the intersection of agility and security: You will benefit from fast
decision-making processes, enjoy genuine creative freedom in your projects, and
be able to build upon the stable foundation of the Schwarz Group.

Support Consultant Connect Project (Telco) )

Employment Area: Location: Employment Type:

YOUR TASKS

* Expert Incident Governance: Together with different teams, you will be at the
heart of the resolution of critical incidents within the Lidl Connect
ecosystem.




* Systemic Problem Management: Shift from reactive support to proactive
engineering. Analyze trends to identify underlying architectural flaws and
collaborate with Product Managers to design and deploy permanent structural
fixes.
* Technical POC & Liaison: Act as the primary technical authority between
end-users, internal product squads, and international Tier-1 providers. You
translate complex technical debt into actionable business requirements.
* Operational Leadership: Champion the maturity of Incident, Problem, and
Knowledge Management frameworks. You don't just follow the process; you
optimize it to reduce Mean Time to Repair (MTTR).
* Advanced Knowledge Engineering: Create high-level technical blueprints and
SOPs. Conduct masterclasses for 1st and 2nd level teams to shift-left
knowledge and empower the broader organization.
* Strategic Stability: provide a safety net for the most business-

📌 Support Consultant Connect Project (Barcelona)
🏢 Schwarz Dienstleistungen
📍 Barcelona