Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. High Quality : True quality means premium materials and rigorous production standards you can feel good about.
Social & Environmental Responsibility : We commit to sustainable materials, ethical production, and fair wages.
Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.
At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. Bilingual Customer Experience Specialist
Join Quince as a founding member of our Customer Experience team As a Customer Experience Specialist and deliver thoughtful,



high-quality service across phone, chat, email, and social channels by solving problems with empathy, guiding customers authentically, and sharing insights that improve our service. Grow your career with clear paths in specialization, leadership, and training while building trust and loyalty every day.
This is a hybrid position based in Madrid, Spain with the ability to work in-office as business needs require.
Digital Intelligence: Comfortable adopting new tools to enhance service.
Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions.
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Enablement Tracks: Quality & Training or Workforce Management
Continuous growth in a fast-paced premium e-commerce-brand environment
Up to Monthly Target Bonus: €600.00 monthly performance bonus
~3-week paid training and onboarding
~ Bilingual in German and Engli

📌 Customer Support/Kundenbetreuer (España)
🏢 Cacheflow
📍 España