Miratech is looking for a Contact Center Operations & Optimization Consultant in Barcelona to define and execute an operational strategy that maximizes contact center investments. The role requires an experienced candidate with a strong background in contact center operations and knowledge of modern platforms, like Genesys Cloud. Responsibilities include leading operational assessments and defining the future operating model.
The successful candidate will partner with teams to enhance efficiencies and drive measurable business outcomes in a dynamic general environment.
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📌 Senior Contact Center Transformation Lead (España)
🏢 Miratech
📍 España
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