Overview Elastic, the Search AI Company, enables real-time answers across data at scale. Elastic’s cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
What is The Role We are actively seeking a Customer Architect with an understanding of technology and hands-on experience in key IT domains, notably Observability, Cybersecurity, and Enterprise Search. You should possess a strong technical background, preferably with experience in cloud-based software solutions.
As a Customer Architect, you will be a Trusted Technical Advisor, collaborating with the customer and with Field and Services Teams to ensure Elastic solutions exceed expectations. The Technical Success Plans act as a roadmap for optimal consumption and deployment of Elastic solutions in the customer environment. Collaborate with the account team (Account Executive and Solutions Architect) to provide ongoing technical coverage and support while the account team focuses on new deals.
Bachelor’s degree in Computer Science, Engineering, Information Systems,



or a related field is highly preferred.
Fluency in English is required.
Validated experience in a similar role (Solutions Architect, Technical Consultant, or Pre-sales Engineer) with hands-on experience with Elastic solutions or equivalent technologies.
Strong social skills and the ability to establish relationships with customers and team members.
Ability to lead multiple projects simultaneously and meet deadlines.
Health coverage for you and your family in many locations
Donation matching up to $2,000 (or local currency equivalent) for charitable contributions
Up to 40 hours per year for volunteer projects
Qualified applicants will be considered without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, marital status, disability status, or any other protected status.
We welcome individuals with disabilities and provide accommodation

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