Our client is building the future of AI-powered customer and agent experiences at enterprise scale, handling tens of millions of bot conversations annually. As Conversational AI Technical Lead, you'll sit at the heart of that mission — owning the architecture, quality, and evolution of the Conversational AI platform. You'll work at the intersection of product, engineering, and operations, ensuring AI capabilities are robust, scalable, and genuinely useful for millions of customers and thousands of agents.
Design and own the technical architecture of the Conversational AI platform and ecosystem, covering virtual assistants, agent assist tools, and agentic workflow automation across customer service channels
Lead the technical integration and configuration of the Conversational AI platform and its supporting components
Define and enforce engineering standards, code quality, and best practices for bot development, dialogue design, GenAI integration, and API integrations across distributed development teams
Evaluate, integrate, and govern Large Language Model (LLM)



capabilities within the Conversational AI stack — including prompt engineering, retrieval-augmented generation (RAG), tool/function calling, and safe deployment of generative AI features in regulated enterprise contexts
Strong software engineering background, with proficiency in at least one backend language and a solid understanding of REST APIs, webhooks, and cloud-native architectures (Azure, AWS, or GCP)
~ Fluency in English, with the ability to communicate technical concepts clearly to non-technical audiences, including business stakeholders and senior leadership
~ A mindset that bridges engineering rigour with product thinking — caring not just about whether something works, but whether it solves the right problem at the right scale
~ Expertise in emerging agentic AI standards — such as Model Context Protocol (MCP) for tool and data integration and Agent-to-Agent (A2A) protocol for multi-agent orchestra

📌 Senior Technical Lead Conversational AI (España)
🏢 Montash
📍 España