As a Hotel Tech unicorn valued at $1.2b, we're propelling new‐generation cloud technology within integral hospitality. With our industry‐leading property management solution, we're enabling the world's most revolutionary hospitality brands to accelerate their digital transformation.
We're on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Mews is building a formal Quality Assurance (QA) and Service Excellence function to ensure consistent, scalable, and high‐quality delivery within the Customer Experience and Delivery (CXD) group. CXD is comprised of onboarding, customer success and support and is the single organization that designs, delivers, and scales the entire customer experience and delivery engine to grow revenue, reduce friction, and create one seamless journey for customers.
This role is responsible for designing, establishing, and embedding the QA function from the ground up. The role reports to the Head of Outsourced Professional Services,



with strong cross‐functional collaboration across Onboarding, Customer Success, Support, Product, and Partnerships.
Build and Own the QA Function
Design and implement a company‐wide QA framework covering onboarding, deployment, and support services (internal and external).
Define quality standards, acceptance criteria, audit methodologies, and governance models.
Establish scalable QA processes, playbooks, and operating rhythms appropriate for a global organization.
Select, implement, or optimize QA tooling (e.g. audits, scorecards, case reviews, RCA tracking).
Quality Governance & Oversight
Act as the central quality authority across delivery channels, ensuring consistency while respecting regional and partner‐specific realities.
Own the audit and review process for deployments and onboarding engagements.
Ensure partners and internal teams understand expectations and are enabled to meet quality standards.
Serve as

📌 Senior Risk Quality Assurance Officer (España)
🏢 Mews
📍 España