Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.
We are building a general HMS that orchestrates the entire device life‑cycle—installation, maintenance, support, replacement and retirement—while integrating seamlessly with Salesforce, Genesys, SAP and emerging IoT platforms. You will own the product backlog end‑to‑end, driving three cross‑functional squads to deliver customer value, accelerate adoption and unlock new revenue streams.
Squad - Leadership Serve as Product Owner for Scrum/SAFe squads (≈20 developers).



Integration Define functional requirements for integrations with Salesforce, Genesys Cloud CX, SAP (ERP/FSM) and IoT data pipelines, ensuring secure, scalable and compliant architectures.

Alignment Act as the voice of the customer and business: collaborate daily with UX, Data, Operations, Engineering and Support; evangelise the product vision to senior leadership and commercial teams.

Data‑Driven
~ Management Coordinate with the Service Process Manager and Adoption Lead to transition new features into “Run” operations—training, SOP updates, early‑life support KPIs.

New customers, new services, new features.
Knowledge of field‑service or asset‑management domains (e.g., ITIL, predictive maintenance)
~ Proven experience delivering products under Scrum or SAFe, coordinating multiple squads.
~ Experience with backlog & DevOps tools (Jira, Confluence, Git)
~ comfortable defining KPIs, writing produc documentation.
~ Excellent stakeholder management and c

📌 Support Service Manager (España)
🏢 Ingenico Group
📍 España