Engineering Manager
Team: Engineering
Type: Full-time
We build the post-booking servicing layer — fare rules, schedule changes, IRROPS, refunds, waivers, traveler comms — that today still runs on thousand-agent call centers at the world's largest airlines, OTAs, and TMCs. We're backed by Nauta Capital, Amadeus Ventures, and Draper (raised $5M and soon raising a Series A), with ~20 enterprise customers including Direct Travel, TravelPerk, Kiwi.Our founders previously built and sold 30SecondsToFly to American Express Global Business Travel.
We're a small, general team across New York, Barcelona, and Pune. We're hiring an Engineering Manager to partner with our Product Lead in driving the engineering team to delivery. This is the right role for an experienced manager who wants a clear path to Head of Engineering — at a company small enough that you'll shape how engineering operates here, and growing fast enough that the next step is real.
AI Travel Agent reasons over a PNR, applies airline and agency policy, and executes the actual change in the GDS (Amadeus, Sabre, Travelport)



— chaining composable skills like fare-rule analysis, exchange and refund execution, and traveler communications inside a single conversation. AI Supervisor monitors every case across the operation in real time, classifies intent and sentiment, and routes work between human and AI agents — feeding an operations dashboard that gives heads of operations end-to-end visibility. The platform deploys three ways: embedded inside the customer's existing omnichannel or CRM (Zendesk, Genesys, NICE, Salesforce, Front, Outlook), as a standalone application for complex execution, or as a composable API for customers running their own agentic stack.
Today the platform covers post-booking servicing — schedule changes, cancellations, exchanges, disruptions, and general enquiries — for enterprise TMCs, OTAs, and airlines, with pre-booking on the near roadmap.
together you make the engineering function work.
Manag

📌 Engineering Manager — AI Travel Platform, Growth Path to Head of Eng (España)
🏢 Acai Travel
📍 España