(fluent German & English) Customer Support Consultant (Spain, remotely)(fluent German & English) Customer Support Consultant (Spain, remotely)2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive about the world of tech?
What if you had a chance to be a part of the world's leading Saa S, Software, or Hardware solutions?
Passionate about the world of tech?
What if you had a chance to be a part of the world's leading Saa S, Software, or Hardware solutions?
Join our team as aCustomer Support Consultanttoday and thrive in a multicultural and multilingual environment while enjoying your home office.

Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do: Provide exceptional customer support via emails

Process account seizures (e.G., freezes, wage garnishments) in a timely and compliant manner

Provide information on loan terms, account details, and legal matters

Manage tickets and workflows using Zendesk and Jira

Maintain clear and structured case documentation

Collaborate with internal teams to ensure efficient issue resolution

Meet team KPIsAlways be up-to-date with cutting-edge technology

Securely work with customers' sensitive information

Apply the latest and greatest customer happiness practices

What you need to succeed in this role: Excellent English and German skills (C1 for both spoken and written)Experience in customer support

Background in banking, legal, or financial services

Solid understanding of GDPR and data privacy standards





Proficiency in using Zendesk and Jira

Analytical and research skills

Strong attention to detail and reliability when handling sensitive or legal information

Positive and responsible attitude

Personal laptop or computer (at least 8 Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)Will be a great plus: Experience with Confluence

Background working in regulated environments

Benefits and Perks: Fixed schedule: 9 AM - 6 PM CETOpportunity to work fully remote

Inclusive international environment

Compensation in USDGood bonuses for referring friends

Paid intensive training and probation

Work-life balance

Responsive management interested in your growth and long-lasting cooperation

Greenhouse conditions for self-development

The items listed in this section may vary depending on the terms of your engagement.

Certain benefits and conditions typically apply to employees; independent contractorsmay not be eligible for all of these.

The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who we are: Support Your App is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.





We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned integral with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences.

Grab the chance to join us andsend your CV in English, pointing out your outstanding skills!
Visit our website: are a multinational company with unbiased views.

The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Seniority level

Seniority level Associate

Employment type

Employment type Contract

Job function

Job function Customer Service

Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Support Your App by 2xSign in to set job alerts for “(fluent German & English) Customer Support Consultant (Spain, remotely)” roles.

Spanish Customer Service Representative - Relocate To Greece(fluent Hebrew & English) Customer Support Consultant (Spain)Freelance Dutch Lead Generation (NO SALES) Fully remote

We’re unlocking community knowledge in a new way.

Experts add insights directly into each article, started with the help of AI.

📌 (Fluent German & English) Customer Support Consultant (Spain, Remotely)
🏢 Talent
📍 España