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La position GPC Training and Service Quality Lead
Department: Global Patient Care (GPC)
Area: Global Customer Support (GCS)
Reports to: GPC Support Lead
Location: Sant Cugat, Spain
About the Role
The Training and Service Quality Lead for Integral Patient Care (GPC) plays a pivotal role in shaping service excellence across Roche Diagnostics' customer support network. Leading a dedicated team of Training and Service Quality Specialists,



this role ensures the development and implementation of robust training programs and quality assurance frameworks that enable consistent, high-quality, patient-centered care.
Collaborating closely with GPC leadership, you will drive strategies that enhance skill development, align with global service standards, and foster a culture of continuous improvement while ensuring compliance with regulatory and quality standards. Through effective leadership and data-driven insights, you will strengthen the quality and efficiency of interactions with patients and customers, advancing Roche's mission to deliver transformative healthcare solutions.
Your Responsibilities
Strategic Program Development:
Identify training and service quality improvement opportunities by collaborating with regional Customer Support hubs, Business Implementation Specialists, and other GPC functions to ensure services evolve with business needs
Design, enhance, or discontinue training and quality programs to uphold service excellence w

📌 GPC Training and Service Quality Lead (España)
🏢 Roche Holding
📍 España