Lead Customer Success Engineer## Your role at DynatraceAs a Lead Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s highest strategic customers. You will serve as a trusted advisor, ensuring the successful deployment and adoption of all Dynatrace products. These duties will also expand into partnering with other CSE’s and customers to ensure success with Dynatrace Solutions. Responsibilities and Duties* Coach, Mentor, and provide feedback on an ongoing basis to other CSE’s while providing tactical recommendations* Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values* Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint* Be the customer’s advocate by knowing their goals and use cases, then suggesting process changes, product adoption, configuration,



and additional features to meet their requirements* Function as a frontline technical resource for “best practice” and informal customer questions* Engage and review with customer support as a customer advocate to ensure speedy resolution of customer issues* Engage with Product management as the customer advocate on product roadmap discussions* Participate and prepare for Monthly and Quarterly Business Reviews with customers* Maintain current functional and technical knowledge of Dynatrace products and services* Help to document best practices in developing and using Dynatrace* Partners with support engineers, PM, and R&D; to help customers and account teams to speed resolution. What will help you succeed* Bachelor's degree in Computer Science, Information Technology, or equivalent work experience* 6+ years of related work experience* Experience working with large enterprise customers, including executive leadership* Demonstrated ability in leadership, mentorship, and organizational

📌 Technical Lead Remote work (España)
🏢 Dynatrace
📍 España