At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting‐edge tech to keep operations running like clockwork. Here, we feel empowered, supported, and inspired to grow.
The Manager of Application Operations is a highly technical role, responsible for leading the L2 support and activation for a suite of aviation‐critical software products, including AIRCOM Server, Mission Watch, eWAS, and Data Suite.
He/She manages a globally distributed team of Application Analysts across multiple regions, ensuring operational excellence, service quality, and customer satisfaction.
This role ensures service activation quality, operational excellence, team performance, and customer satisfaction through effective planning and coordination, proactive incident management,



process governance, and cross‐functional collaboration.
This role requires strong expertise in application operations, service transition, software release deployment coordination, and troubleshooting complex aviation or enterprise‐grade systems.
Team Leadership & Management
Lead a integral team of Application Operations Analyst across multiple time zones.
Ensure 24x7 operational readiness for all supported applications, aligning with SLAs and critical customer requirements.
Oversee hiring, onboarding, and training of L2 support staff.
Assign and monitor tasks across support teams, ensuring alignment with internal SLAs and KPIs.
Weekly and monthly reporting L2 support and KPIs to line manager Service Operations.
Manage L2 support for mission‐critical applications such as Aircom Server, eWAS, MissionWatch, and DataSuite. Internal Training to Support Teams.
Coordinate with development team an

📌 Global Operations Manager Services (España)
🏢 Sita
📍 España