? Junior Customer Success & Implementation Specialist – MedTech

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Location
: Warsaw (Poland) or Spain (Madrid or Barcelona)

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Type
: Full-time

We are looking for a motivated and ambitious
Junior Customer Success & Implementation Specialist
to join our innovative e-labeling software team at
IFUcare
. IFUcare is a service provided by Qarad, a company within the QbD Group offering
regulatory and quality
expertise for
medical devices (MD)
and
in vitro diagnostics (IVD)
. Our solution enables manufacturers to make paper
Instructions for Use (IFU)
electronically accessible, driving innovation, eco friendliness and compliance in healthcare.

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What’s in it for you?

Make a real impact:
Contribute to shaping the future of the Life Sciences industry by supporting innovative projects and clients across pharma, biotech and medical devices

Grow within a community of experts:
Benefit from knowledge-sharing, mentoring, and exposure to diverse, challenging assignments that broaden your expertise.

Build a meaningful career:
As an ambitious and pioneering company,



we want to offer you the best possible environment to thrive within the life sciences.

A fair, competitive package:
We offer tailored, transparent compensation aligned with your expertise, preferences, and local market regulations — because your contribution deserves to be valued.

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What you’ll be doing
- Serve as the first point of contact for our B2B clients, providing support for a wide range of inquiries, from general assistance to more complex cases.
- Guide clients from start to finish, addressing questions related to quality systems, security, vendor management, regulatory compliance, and validation.
- Collaborate with stakeholders such as regulatory, quality, IT, production and marketing to implement our solutions successfully.
- Collect and analyze large amounts of information to apply effectively in your work.
- Contribute to the continuous improvement of our services and ensure clients achieve success wit

📌 Junior Customer Success (Madrid)
🏢 QbD Group
📍 Madrid