Date Posted:
2026-06-30

Country:
Spain

Location:
ES-M-MADRID-BARAJAS AIRPORT-CUST ~ Av de la Hispanidad ~ BARAJAS AIRPORT (External Site)

Position Role Type:
Unspecified

The position is for an experienced professional with in-depth knowledge, technical expertise to manage the Onsite operations for Collins Aerospace products and professional services, managed airports services and/or maintenance services at Collins stations in Spain. The incumbent will lead a team of Field Service Technicians to manage day-to-day priorities, solving client issues, optimise manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

This role is an on-site role and will be located with our Collins team in Madrid, Spain
Primary Responsibilities:
- Acts as first point of escalation for Managed Services at MAD Airports.
- Responds to customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.
- Quality Issue Management
- Performs a variety of duties,



including but not limited to coordinating the servicing, operating, maintaining, repairing and removal of equipment.
- Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications.
- Manages technical products, services, logistics and configurations to assigned customers.
- Troubleshoots technical problems and issues and recommends actions to company or customer representatives.
- Assesses product needs in accordance with customer specifications.
- Acts as local on-site Collins Aerospace representative to the customer's organisation.
- Manages statement of work to meet customer and contract requirements.

Min Qualifications & Experience Requirements:
- A High School Diploma with proven working experience or a bachelor’s degree in an appropriate discipline with relevant working experience in Airports managed services or within Airpo

📌 Site Lead, IT Field Technician (Madrid)
🏢 Collins Aerospace
📍 Madrid