Job Description
Job Title: Systems Engineer
Location: Madrid, Amsterdam, Luxembourg, or London
Work schedule or timing: 8.30 AM to 5.30 PM CET
Work Model: Hybrid
Introduction to the role
The Systems Engineer is a Tier 2 support role responsible for the stability, performance, and continuous improvement of business critical applications supporting the Global Financial Solutions (GFS) business unit. This role acts as the technical escalation point from Tier 1, provides deep application and systems expertise, and partners closely with development, infrastructure, and business stakeholders to resolve incidents, prevent recurrence, and improve service quality.
The adecuado candidate combines strong technical troubleshooting skills with a service oriented mindset and a solid understanding of financial services operational requirements. The salary range for this position is €45,000 - €55,000. This range provided is indicative, with the final salary determined based on experience, skills, and other relevant factors.
Key Responsibilities:
- Provide Tier 2 support for GFS applications,
including investigation, diagnosis, and resolution of complex incidents not resolved at Tier 1
- Act as an escalation point for application-related issues, ensuring timely resolution in line with SLAs and business priorities
- Perform root cause analysis (RCA) for recurring or high‑severity incidents and document findings and corrective actions
- Participate in major incident bridges, providing clear technical leadership and communication
- Monitor application health, performance, and availability using enterprise monitoring tools. Identify trends and proactively address potential issues before they impact the business
- Partner with infrastructure and platform teams to ensure systems are resilient, scalable, and secure
- Support application releases, patches, and configuration changes, including validation and post‑deployment monitoring
- Review and assess changes for risk and operational readi
📌 Systems Engineer (Madrid)
🏢 CSC
📍 Madrid