Ready to elevate your career and join a fast-growing team in the digital world?

Join our dynamic team at Teleperformance in vibrant Barcelona and work on an exciting project with Google Local Services Ads — a game-changing tool for businesses everywhere

Responsibilities:
- Verification Operations: Process and validate license, insurance, and business registration submissions for new reviews and recertifications.
- Support & Escalations: Provide phone/email support for live advertisers and review escalated photo submissions requiring language expertise
- Content Compliance: Provide responsive phone and email support for advertisers using review and related services.
- Performance Monitoring: Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting.
- Onboarding Assistance: Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process.
- Expert Guidance: Develop expertise in regional onboarding processes, advising businesses on verification requirements.
- Ad-Hoc Operations:



Tackle additional tasks as needed in a dynamic, fast-paced environment.

Requirements
- - C2-level German and fluent English.
- Experience in customer service.
- Strong communication, organizational, and customer-facing skills with a keen eye for detail.
- Self-driven and able to manage tasks independently while meeting deadlines.

Preferred Qualifications:
- - Bachelor’s degree in Business or related fields.
- 2+ years of experience in legal compliance, trust & safety, or verification, with familiarity in local legislation or government processes.
- Knowledge of home services industries (e.g., plumbing, electrical).

Desirable Skills
- Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
- Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
- Communication: Exchanging informat

📌 German speaking Customer Support Specialist – Digital Advertising (Barcelona)
🏢 TP
📍 Barcelona