Job Summary

This role provides advanced technical application support and workflow consulting to strengthen the operational value of Werfen’s transplant solutions across the region. The role combines second-level technical support with strong knowledge of digital platforms and IT-related troubleshooting to assist affiliates in pre-sales and post-sales activities. It leads workflow assessments and LEAN-based improvement projects to help laboratories enhance efficiency and turnaround time. The position also develops tools, training materials, and best practices to empower affiliates. Ultimately, it contributes to elevating customer support excellence across Europe.

Key Accountabilities

1.Technical & Application Support
- Act as second-level technical, scientific, and application support for the Transplant portfolio across all European affiliates, providing advanced guidance and troubleshooting expertise.
- Provide backup support to the IT Tech Support Specialist when IT-related troubleshooting, connectivity, interfaces, or system behavior analysis is required.




- Manage complaint and non-complaint cases for all products within the Transplant portfolio, ensuring thorough investigation, effective resolution, and accurate documentation. Manage and coordinate testing activities within the Customer Satisfaction Lab.
- Support affiliates in pre-sales and post-sales activities, offering technical expertise for product demonstrations, evaluations, and customer onboarding.
- Initiate and monitor corrective and preventive actions (CAPAs) where appropriate, ensuring timely implementation.
- Maintain continuous communication with affiliates to ensure consistent technical and commercial alignment.
- Enhance Customer Support Excellence by promoting best practices, tools, and standardized processes across the region.
- Contribute to User Acceptance Testing (UAT) for new product releases, ensuring readiness for launch.

2.Workflow Consulting
- Develop a deep understanding of all th

📌 Technical Support Transplant Europe – Workflow Consulting (España)
🏢 Werfen
📍 España