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Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

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Role Purpose

Lead the end-to-end delivery of British Council exams operations across Canada, ensuring seamless, compliant, and high-quality test delivery from candidate handover through post-test services. The role oversees venue strategy, sourcing, and management of third-party delivery partners, driving operational readiness, performance, and customer excellence while optimising capacity and cost. In addition, the role provides essential operational support across facilities, procurement, compliance, HR, IT, and events, helping create a safe, efficient, and supportive environment for staff and customers.

Main Accountabilities

Lead the end-to-end operational delivery of Exams across Canada,



ensuring test readiness, secure and compliant test-day delivery, and effective post-test services in line with British Council standards and awarding-body requirements. Oversee venue strategy, sourcing and contracting, and manage the full lifecycle of third-party delivery partners, including onboarding, performance monitoring, compliance, and continuous improvement. Work closely with Planning & Registration, Workforce Resourcing, Customer Management, and Operations teams to align capacity, resources, and delivery priorities, manage escalations, and implement contingency plans that protect customer commitments and service quality.

Manage delivery risks, compliance, and operational performance, ensuring adherence to safeguarding, exam security, health and safety, data privacy, and audit requirements. Monitor budgets, contracts, supplier performance, and delivery KPIs to optimise cost, utilisation, and customer ex

📌 Delivery Network Manager (Cañada)
🏢 British Council
📍 Cañada