Desktop Support Engineer – Band 2

Location:
Majadahonda, Spain

Experience:
2–5 Years

Language:
English required; Spanish preferred

Job Responsibilities
- Provide
Level 2 desktop and deskside support
to end users at the Majadahonda location.
- Troubleshoot and resolve
Windows 10/11 operating system
issues, including login, configuration, performance, and application problems.
- Perform
hardware break/fix
for desktops, laptops, monitors, docking stations, printers, and other IT peripherals.
- Provide
Microsoft Office 365 support
, including Outlook, Teams, Word, Excel, OneDrive, and related applications.
- Manage and resolve
IT incidents and service requests
through the organization's ticketing/ITSM system.
- Ensure tickets are prioritized appropriately and resolved within agreed
SLA timelines
.
- Perform
IT asset management
, including inventory tracking, equipment allocation, replacement, retrieval, and disposal.
- Support
new user onboarding and employee offboarding
, including workstation setup and equipment collection.
- Troubleshoot basic




network connectivity issues
, including LAN, Wi-Fi, VPN, DNS, and DHCP.
- Install, configure, upgrade, and maintain
hardware, software, and endpoint devices
.
- Provide professional
end-user support and customer service
, explaining technical issues clearly to non-technical users.
- Maintain accurate documentation of
incidents, troubleshooting activities, resolutions, and IT assets
.
- Escalate complex technical issues to the appropriate infrastructure, security, application, or vendor teams.
- Follow company
IT security, compliance, change-management, and support procedures
.
- Work effectively with local and general IT teams to deliver reliable
end-user computing and deskside support
.

Required Skills
- Desktop / Deskside Support experience
- Windows OS troubleshooting
- Hardware Break/Fix
- End User Support
- Microsoft Office 365
- IT Ticket / ITSM Handling
- Asset Management
- Basic Network Troubleshooting
- Strong comm

📌 Desktop Support Engineer (Majadahonda)
🏢 Techify Care
📍 Majadahonda