About Netskope Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive.
At Netskope, the Customer Success organization is dedicated to ensuring customers achieve measurable business value,



improved security outcomes and long-term success with the Netskope cloud security platform.
We are seeking a proactive, technically strong, and customer-focused technical Customer Success Manager (CSM) to own post-sales success for enterprise customers. This role blends deep technical expertise with strategic customer success leadership—driving adoption, utilization, risk reduction, and expansion by aligning business objectives to technical outcomes and business value realization.
Analyze support cases, telemetry, and usage trends to maintain visibility into overall customer health and elevate risks early to prevent churn.
Continuously monitor customer risk signals across adoption, usage, support & telemetry data and mitigate risk using customer success playbooks to ensure retention and long-term value with the broader organization (Sales, Solution Engineers, Support, Services).
5+ years of experience in Customer Success, Technical Account Management, or simil

📌 French-Speaking Customer Success Manager (Madrid)
🏢 Netskope
📍 Madrid